Vanguard Travel

Customer Satisfaction Survey

We value your opinions and would love your feedback. Please take a few moments and let us know how we are doing. We want to make sure that you are receiving the best customer service possible!

First Name:	Last Name:
Company:
Email:
Phone:	Fax:

1.	Are you a traveler arranger, traveler, or both?
	Arranger Traveler Both
2.	How often do you use our services?
	At least once a week At least once a month Every few months or less Never
3.	Compared to your prior agency, Vanguard Travel is?
	Significantly Better Better Worse Significantly Worse
4.	How satisfied are you with our efforts to provide courteous customer service?
	Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Dissatisfied
5.	How satisfied are you with our ability to ANSWER telephone calls promptly?
	Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Dissatisfied
6.	How satisfied are you with our ability to RETURN telephone calls promptly?
	Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Dissatisfied
7.	How satisfied are you with our travel counselors' knowledge and ability?
	Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Dissatisfied
8.	Do you have any comments, suggestions, or ideas for value-added products or services you would like us to explore?

9.	Would you like a Vanguard representative to contact you?
	Yes ~or~ No
10.	Do you have a dream vacation or destination on your wish list? Please tell us and we'll send you a sample of the Weissmann Destination Report. This useful can be specifically created to meet the needs of the business traveler or vacationer, and is at anytime no charge to Vanguard customers.

11.	Would you like to be added to our leisure travel mailing list to receive periodic specials and bargains?
	Yes ~or~ No
12.	If yes to #11, please supply your home address where we can send this information: